Terms & Conditions
Last updated: July 2026
Welcome to GC Cleans. By accessing or using this website, contacting us, requesting a quote, or booking our services, you agree to these Terms & Conditions. Please read them carefully.
If you do not agree with these Terms & Conditions, please do not use this website or our services.
1. About Us
GC Cleans is a domestic cleaning business serving Suffolk and surrounding areas, with Cambridge available for larger jobs by arrangement.
For any questions about these Terms & Conditions or our services, you can contact us using the details below:
GC Cleans
Email: gc.cleans20@gmail.com
Phone: +44 7999052423
2. Use of This Website
This website is provided for general information about GC Cleans and the domestic cleaning services we offer.
By using this website, you agree:
- to use the website only for lawful purposes;
- not to misuse, disrupt, damage or interfere with the website or its content;
- not to attempt to gain unauthorised access to any part of the website, hosting, server or related systems;
- not to use the website in a way that could harm the business, website, or other users.
We may update, suspend or remove parts of the website at any time without notice.
3. Our Services
GC Cleans provides domestic cleaning and housekeeping services, which may include:
- General cleans
- Deep cleans
- Spring cleans
- Housekeeping services
- Builders cleans
- Private housekeeping services
- End of tenancy cleaning
Service availability may vary depending on location, timing, workload, and the type of cleaning required.
Some services may be available only in certain areas or by prior arrangement.
All services are subject to availability and acceptance.
4. Quotes and Bookings
Any quote provided through the website, by phone, by email, or via WhatsApp is based on the information available at the time.
Quotes may vary if:
- the condition of the property is different from what was originally described;
- the size of the property or amount of work required is different from what was stated;
- additional cleaning services are requested;
- access, timing or job requirements change.
A booking is only confirmed once a date, time and service have been agreed between GC Cleans and the customer.
5. Customer Responsibilities
To allow us to provide our services safely and effectively, customers are responsible for:
- providing accurate information when requesting a quote or booking a service;
- ensuring reasonable access to the property at the agreed time;
- ensuring the property is safe for cleaning staff to enter and work in;
- informing us in advance of any relevant issues, including access arrangements, parking issues, pets, fragile items, or areas requiring special attention;
- securing valuables, cash and sensitive personal items before the service begins.
If we are unable to access the property or safely carry out the service, we may need to rearrange or cancel the appointment.
6. Cleaning Times and Results
Any cleaning times given are estimates only and may vary depending on the size, condition and requirements of the property.
While we aim to provide a high standard of service, cleaning results may vary depending on factors such as:
- the condition of the property before the clean;
- the level of staining, build-up, damage or wear;
- the time available for the appointment;
- access to utilities such as water and electricity.
We will always aim to carry out services with reasonable care and skill.
7. Cancellations and Rearranged Appointments
If you need to cancel or rearrange a booking, please contact us as soon as possible.
We reserve the right to refuse, reschedule or cancel a booking where necessary, including where:
- we are unable to access the property;
- the property is not safe to clean;
- the booking information provided was inaccurate or incomplete;
- events outside our reasonable control prevent us from carrying out the service.
Where possible, we will try to offer an alternative appointment.
8. Payments
Payment terms may be agreed at the time of booking or after a quote has been accepted.
Unless otherwise agreed, payment for services is due as arranged directly with GC Cleans.
If applicable, additional charges may apply where:
- the work required is significantly greater than originally described;
- extra services are requested during the appointment;
- there are delays caused by lack of access or incorrect booking information.
9. Liability
We take reasonable care in providing our services. However, to the fullest extent permitted by law, GC Cleans shall not be liable for:
- indirect or consequential loss;
- loss caused by inaccurate information provided by the customer;
- delays or failure to perform services due to events outside our reasonable control;
- pre-existing damage, wear, staining, discolouration or deterioration within the property.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.
10. Website Content and Accuracy
We make reasonable efforts to ensure the information on this website is accurate and up to date. However, website content is provided for general information only and may be updated, changed or removed at any time.
We do not guarantee that the website will always be available, error-free, or uninterrupted.
11. Intellectual Property
All content on this website, including text, design, graphics, branding, images and layout, is owned by or licensed to GC Cleans unless otherwise stated.
You may not copy, reproduce, republish, distribute or use any website content for commercial purposes without prior written permission.
12. Third-Party Links
This website may contain links to third-party websites or platforms, such as social media pages or WhatsApp. These links are provided for convenience only.
GC Cleans is not responsible for the content, availability, or privacy practices of third-party websites.
13. Privacy
Your use of this website is also subject to our Privacy Policy and Cookie Policy, which explain how we collect, use and protect personal information.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Any updates will be posted on this page and will take effect from the date shown at the top of the page.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms & Conditions or the use of this website shall be subject to the jurisdiction of the courts of England and Wales.
16. Contact Us
If you have any questions about these Terms & Conditions or our services, please contact:
GC Cleans
Email: gc.cleans20@gmail.com
Phone: +44 7999052423
