Privacy Policy
Last updated: July 2026
At GC Cleans, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit gccleans.co.uk, contact us, or use our services.
By using this website, you agree to the terms of this Privacy Policy.
1. Who We Are
GC Cleans is a domestic cleaning business serving Suffolk and surrounding areas, with Cambridge available for larger jobs by arrangement.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us using the details below:
GC Cleans
Email: gc.cleans20@gmail.com
Phone: +44 7999052423
2. What Information We Collect
We may collect personal information when you contact us through our website, complete a contact form, request a quote, call us, email us, or message us via WhatsApp.
This information may include:
- Your name
- Your phone number
- Your email address
- Your home address or service address
- Details about the cleaning service you are enquiring about
- Any other information you choose to provide when contacting us
We may also collect limited technical information automatically when you visit the website, such as:
- Your IP address
- Browser type and device information
- Pages visited on the website
- The date and time of your visit
- General website usage information collected through cookies or similar technologies
3. How We Use Your Information
We use the information you provide to:
- Respond to enquiries and quote requests
- Arrange, manage and provide cleaning services
- Communicate with you about bookings, appointments or requested services
- Keep records of enquiries, bookings and services provided
- Improve our website, services and customer experience
- Comply with legal, tax or regulatory obligations where required
We do not sell, rent or trade your personal information to third parties.
4. Contact Forms, Calls, Email and WhatsApp
If you contact us through the website contact form, by phone, by email, or via WhatsApp, the information you provide will only be used to respond to your enquiry, provide a quote, arrange services, or communicate with you about your booking.
We will only use the information you submit for customer service and business purposes related to your enquiry or requested service.
Please avoid sending sensitive personal information unless it is necessary for us to help with your enquiry or booking.
5. Cookies and Website Usage Data
Our website may use cookies and similar technologies to help the website function properly, improve performance, and understand how visitors use the site.
Cookies are small text files stored on your device when you visit a website. They can help remember certain settings, improve your browsing experience, and provide website usage information.
We may use cookies for purposes such as:
- Essential website functionality
- Website security and performance
- Understanding general website traffic and usage
- Improving the content and user experience of the website
You can choose to disable cookies through your browser settings. However, please note that some parts of the website may not function properly if cookies are disabled.
6. How We Store and Protect Your Information
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure or alteration.
Information submitted through the website, contact form, email, phone or WhatsApp may be stored for as long as reasonably necessary to:
- respond to your enquiry
- provide requested services
- keep business and customer records
- meet legal, tax or accounting obligations
While we take care to protect your information, no online system or website can be guaranteed to be completely secure.
7. Sharing Your Information
We only share personal information where necessary to operate our business, provide our services, or comply with legal obligations.
This may include trusted third-party service providers who help us operate the website, manage communications, or deliver business services, where appropriate.
We do not sell or rent your personal information to third parties.
8. Legal Basis for Processing Personal Data
Where applicable under UK data protection law, we process personal data because:
- it is necessary to respond to your enquiry or provide a requested service;
- it is necessary for our legitimate business interests, such as managing enquiries and improving our services;
- we have your consent where consent is required; or
- we are required to do so by law.
9. How Long We Keep Your Information
We only keep personal information for as long as necessary for the purposes for which it was collected, including to respond to enquiries, provide services, keep business records, and comply with any legal, tax or accounting obligations
10. Your Rights
Depending on your circumstances and applicable law, you may have the right to:
- request access to the personal information we hold about you
- request correction of inaccurate or incomplete information
- request deletion of your personal information where appropriate
- object to or restrict certain types of processing
- withdraw consent where processing is based on consent
If you would like to make a request regarding your personal information, please contact us using the details provided in this Privacy Policy.
11. Third-Party Links
This website may contain links to third-party websites or platforms, such as social media pages or WhatsApp. We are not responsible for the privacy practices, content or policies of third-party websites, and we recommend reviewing their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations. Any updates will be posted on this page, and the revised date will be updated at the top of the policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact:
GC Cleans
Email: gc.cleans20@gmail.com
Phone: +44 7999052423
